Symptom
There is no option to add a product under the Products tab in Promotion. The Products tab screen is blank
Environment
SAP Cloud for Customer
Reproducing the Issue
- Go to the Sales Campaign work center.
- Go to the Promotion View.
- Open XYZ Promotion XYZ (XYZ represents the Promotion ID).
- Go to the Products tab.
The screen is blank. There is no option to add a product.
Cause
The Product Planning Basis field in the header screen is empty in Promotion.
Resolution
- Go to the Sales Campaign work center.
- Go to the Promotion View.
- Open XYZ Promotion.
- Go to the Products tab.
- Select Edit.
- Select a value for the product in the Product Planning Basis field in the header screen.
Then you will get the Add option to add a product under the Products tab.
Keywords
Sales Campaign, Promotion, Products, Screen is blank , KBA , LOD-LE-MKT , Marketing , How To
Product
SAP Cloud for Customer 1508 ; SAP Cloud for Customer 1511 ; SAP Cloud for Customer 1602 ; SAP Cloud for Customer core applications 1511 ; SAP Cloud for Customer core applications 1708 ; SAP Hybris Cloud for Customer add-ins 1708 ; SAP Hybris Cloud for Customer add-ins 1711