SAP Knowledge Base Article - Public

2266054 - Missing Surname of Employee When Searching Through People Search - EC

Symptom

  • When searching for an user using their first and surname, only the first name is being shown in the search insteal of the full first and surname
  • Happens when 'Enable Name Format' is enabled in Provisioning
  • How to fully configure Name Formatting in SuccessFactors Employee Central

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.  

Environment

  • SAP SuccessFactors Employee Central 
  • Employee Central 

Reproducing the Issue

  1. Login to instance
  2. Search for an employee using first and surname
  3. Only first name shows up even though user has first name and surname.
  4. In provisioning 'Enable Name Format' is enabled.
  5. Then issue exists

Cause

If enabling the name format function for the first time during or after the Q2 2015 release then issue will occur.

Resolution

  1. Go to Admin Center, and in the Tool Search on the top right-hand side of the screen, enter Configure Object.
  2. Definitions and search. This will take you to the Configure Object Definitions screen.
  3. In the Search field, select Object Definition, and in the adjacent field, select Legal Entity.
  4. On the right hand side of the screen, on the Take Action menu, select Make Correction.
  5. Create a new association with the details highlighted in the screenshot below, then select Save.

configure 1.png

configure 2.png

  1. Now associate value of 'name format' in 'Legal entity' in 'Manage Data'

legal entity.JPG

Keywords

SF, Success Factors, EC, people search, surname , KBA , LOD-SF-EC , Employee Central , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Suite all versions