SAP Knowledge Base Article - Public

2266446 - Compensation Information Portlet is Blank but History Shows Correct Data


When viewing the Employment Information of a user, their Compensation Info portlet is blank. However, the history link shows several records of compensation data.

Comp Info.png

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


  • SAP SuccessFactors Employee Central
  • Compensation Information

Reproducing the Issue

  1. Identify a user with valid Compensation Information
  2. Import a new compensation information record, but set the "end-date" to a date before today
  3. Observe that the compensation information portlet is now blank, but there are multiple records recorded under history


This issue can occur when Compensation information has been imported with an "end-date" of the record specified.
Once the "end-date" of the record is reached, the data is no longer valid and is therefore not displayed in the Compensation Information portlet.

*Note: The End-date of an effective dated record is not visible in the Web UI.


To Identify This Issue via UI:

  1. On the top right of the users profile, change the "As Of Today" date to the same date as the effective date of the most recent Compensation Information record.
  2. If the Compensation Information displays the correct data, there is an end-date tied to the Compensation Information. 

As Of Today.png

To Identify This Issue via Report:

  1. Create an Ad-Hoc report using "Person and Employment Export Report"
  2. Choose "Employment Compensation Info" in columns and "Select All"
  3. Filter by the affected userid
  4. Save and Run the report (or Preview).
  5. Check the "end-date" column to see if the date is in the past.


To solve this issue:

  1. A new "Compensation Information" record will have to be imported for the user.
  2. This new record will have to have no "end-date" specified as this will automatically calculate as 12/31/9999
  3. The recurring pay component info will also have to be imported.

See Also

2413486 - Correct/Update Compensation Information Record via Import in Full Purge Mode

2494885 - Correct or Update Pay Component Recurring or Pay Component Non Recurring Information record via Import in Full Purge mode


DataIssue, Data issue, End Date, , KBA , end date , data issue , compensation information blank , comp info blank , history visible , LOD-SF-EC-CMP , Compensation Information & One-Time Bonus , Problem


SAP SuccessFactors Employee Central all versions