Symptom
User cannot see the "Approvals" in the Links tile section of the user interface within the SuccessFactors Learning Management System
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors Learning
Reproducing the Issue
- Log in to the LMS instance, click on the Home tab
- The Approvals in the Links tile section are missing
- As a result, Learning cannot be approved
Cause
The Approval link is related to a workflow which was not assigned to the user role:
Resolution
The issue can be resolved by the following steps:
- Check what role is your User assigned to
- Navigate to SystemAdmin > Security > Role Management and narrow the search by role type: User
- Click on edit button for role specific role:
- Click on workflows and then add one or more from list (to add the missing workflow to your role)
- Search for "access approval" and add it by checking the checkbox beside > ADD
Then proxy as the user or navigate to your HOME tab to confirm the link is now available:
Keywords
Supervisor cannot approve learning, links tile, user interface, SF, Success Factors, LMS , KBA , LOD-SF-LMS-ADM , System Admin, Global Variables, References , Problem