SAP Knowledge Base Article - Public

2266858 - Searching for names with special characters in SuccessFactors

Symptom

  • Searching for users with special characters in the name (For example: "umlaut" character), the system does not return any results, although the user exists.
  • Searching for users that you do not remember all name characters or how to spell it, bringing unprecise results back.
  • Special Characters Examples: ä ö ü Ä Ö Ü ß *.

Environment

SAP SuccessFactors HXM Suite

Resolution

The following features have to be enabled in provisioning:

  • Enable Action Search;
  • Enable Solr People Search in global head.

To enable them, it is necessary to engage your Implementation Partner or open an incident with Cloud Product Support, as access to Provisioning is required.

About unprecise searches for employees and are not sure about the exact spelling of their names:

By default, we ignore "*" in all Latin and English queries.

Please note: This will only affect the People/Action Search. When searching via Employee Search in People Profile, if an employee has an accent character in their name, this will need to be entered when completing the search, otherwise the search will not return a result for that employee.

See Also

Enhanced Name Matching Logic in Universal People Search | SAP Help Portal

Keywords

special character, language, search box, people search, EDU-11287, universal people search, PLD-7098, Enhanced Name Matching Logic , KBA , LOD-SF-PLT-SRH , Search , Problem

Product

SAP SuccessFactors HXM Suite all versions