SAP Knowledge Base Article - Public

2267636 - Interview Scheduling - Application error or Interview Scheduling error occurs while trying to delete an interview - Recruiting Management

Symptom

An Application error/Interview Scheduling error "Delete Email Template Not configured" occurs when trying to delete an interview in the Interview Scheduling process.

 "Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Go to Recruiting --> Interview Scheduling
  2. Delete an interview
    Delete an interview_2.png

  3. And you get the following application error:

    error message.png

  4. Or also an alert "Delete Email Template Not configured" as shown below:

    Delete Email Template Not configured_2.png

Cause

  1. The email template for 'Interview Delete Notification' is not configured properly (which is evident in the screenshot).
  2. 'Interview Delete Notification' is disabled in Recruiting Email Triggers.

    Interview Delete Notification.png

Resolution

'Interview Delete Notification' is required for Interview Scheduling. It is a notification to all participants (Candidate, Interviewer, Interview Organizer) when an assigned user deletes an interview.

Please configure the email template for 'Interview Delete Notification' in Recruiting Email Triggers and get rid of this Interview Scheduling error/Application error.

Keywords

Interview Scheduling, Interview Delete Notification, Delete Email Template Not configured, recruiting email triggers, not able to delete an interview , KBA , LOD-SF-RCM-IVW , Interview Central, Interviews, Scheduling etc , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem

Product

SAP SuccessFactors Recruiting all versions