SAP Knowledge Base Article - Public

2268019 - Background/Trend data of other portlets getting deleted during import of data

Symptom

Other block's data are deleted, when doing an "Import by overwriting existing data" for a single Background/Trend block.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Employee Profile

Reproducing the Issue

  1. Go to Import Extended User Information;
  2. Select the file with data for a specific block;
  3. Select option "Import by overwriting existing data":

    1.png
  1. Click "Import Extended User Data File";
  2. The data in other portlets gets deleted.

Cause

This issue may be caused by the header of other Background/Trend Elements being included in the csv file imported.

Resolution

To prevent data from being removed in your instance, the file must include only the header of the portlet you are importing data to.

For example, to import data only to the background portlet "languages", the file must contain only the header and the data for the "languages" block:

BackGroundData_EG.jpg

Remove the header and data of other portlets in the csv file you are about to import. The system checks all the headers in the csv file and deletes the data for all the portlets that have the headers listed in the file with empty data.

NOTE: Leaving the existing data for the portlets you are not changing or adding new information, will also result in duplicated information for users, when using the option "Import by re-loading all data with your new changes".

See Also

2091409 - Import & Export Process for Extended User Information in SuccessFactors HXM Suite

Keywords

Background Data, Data Deleted, Extended user information import, delete, deleted, blocks, Trend Element, Background Element, Data Missing, Deleted Data, Import , KBA , LOD-SF-EP-BGD , Background Elements , LOD-SF-EP-JOB , Scheduled jobs , LOD-SF-EP-TRD , Trend Elements , Problem

Product

SAP SuccessFactors HCM Suite all versions