Symptom
When you try to create Automatic Serial Numbers while confirming the Warehouse Task though serial number profile maintained as Mandatory on Transfer to/from Customers in a relevant product master data, system does not generate any Serial Number ID and throws an error messsage :
Automatic creation of registered product for serial number X in current operation is not possible. You can manually create a registered product in the registered product screen.
Environment
SAP Business ByDesign
Reproducing the Issue
- Go to Inbound Logistics WorkCenter.
- Select Task Control View.
- In the field Show, choose All Warehouse Tasks using drop down.
- Search for the relevant Task ID and choose Confirm button.
- Now under Details Section, navigate to Serial Number subtab.
- Choose Add Row and enter Serial Number ID.
- Here system throws above error message and values displays under Barcode Input tab instead of serial number subtab.
Cause
Since the task you are trying to confirm is a Return Put Away task which is a customer return and therefore Automatic Serial Number creation is not possible.
Resolution
In order to record the serial number for Return Put Away Task, please follow below given steps :
- Go to the Inbound Logistics Workenter.
- Choose Common Tasks View.
- Select New Registered Product subview.
- Here create a New Registered Product ID : ABC for the relevant Product.
- Now change the status to Active.
- Again go to the Warehouse Tasks subview.
- Search for the relevant Task ID and choose Confirm button.
- Now under Details Section, navigate to Serial Number subtab.
- Choose Add Row and enter Serial Number ID which you have created above : ABC.
- System will accept this Serial Number ID without throwing any errors.
This KBA also applies to Post Goods Receipt against inbound delivery notification (Delivery Type: Customer Return).
See Also
Keywords
Serial Number, Registered Product, Automatic Creation, Inbound Logistics, Warehouse Task, Post Goods Receipt, Inbound Delivery Notification , KBA , SRD-CRM-SEE , Service Entitlements , How To