SAP Knowledge Base Article - Public

2268274 - You are not Able to Report an Incidents Through the Help Center in HTML 5

Symptom

You are not able to report an case through the Help Center in HTML 5. The link provided in the Help Center is missing and so you cannot access case creation.

Reproducing the Issue

  1. Go to the Help Center Tab In HTML 5.
  2. Go to the section You can Also.

 The link Report case is not available.

Cause

The check box Disable Report case is checked in the General section of Company Settings.

Resolution

1. Open the Adapt menu in the top right corner.
2. Select Company Settings.
3. In the General tab there is a setting called Disable Report case.
4. Unselect this.
5. Save and close, then log in again.

The link Report case will be available again.

Keywords

KBA , report incident , disable report incident , AP-RC-BCT , Business Config. Tools (SAP Business ByDesign , How To

Product

SAP Cloud for Customer add-ins all versions