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2269406 - Unexpected exception while creating logical ports / User Experience Monitoring Application not loading successfully.

Symptom

  • When executing the activities under 'Configure Automatically' section for SOLMAN_SETUP  / Application Operations /  User Experience (EEM), the following activities fail with these error messages:
    • Actvity 'Create Logical Ports'

      Unexpected exception while creating logical ports

      MAI_EEM_WS_CONF/CLIENT=<NUM>;SYSTEM_ID=<SID>; Item does not exist

       1.png
    • Activity 'Create Web Service Notification User'

      CX_EEM_EXCEPTION exception while setting web service notification user
      An error occurred when determining the business system (COMMUNICATION_ERROR)

      2.png

  • Accessing Fiori Launchpad / System Monitoring Group / User Experience Monitoring tile application loads reporting errors.

    xxxxxx/sap/opu/odata/AIGW/EEMON/getOverview?snapshotTs='xxxxxx'&startTs='xxxxxx'&endTs='xxxxxxxxx'&lvl1PropagationRule='WORST'&lvl2PropagationRule='LAST'&script=''&robot=''&status='' - HTTP request failed (500 - ) : {"error":{"code":"xxxxxxxxxxxxxxxxx","message":{"lang":"en","value":"In the context of Data Services an unknown internal server error occurred"},"innererror":{"transactionid":"xxxxxxxxxxxxxxxxxxx","timestamp":"xxxxxxxxxxxxxxxxxxx","Error_Resolution":{"SAP_Transaction":"Run transaction /IWFND/ERROR_LOG on SAP Gateway hub system and search for entries with the timestamp above for more details","SAP_Note":"See SAP Note 1797736 for error analysis (https://service.sap.com/sap/support/notes/1797736)"}}}}

    Then checking transaction SRT_UTIL  / Error log, you find below error reported:

    No logical port 'SID' exists for proxy class 'CO_EEMEEM_ADMIN'


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Environment

  • SAP Solution Manager 7.2

Product

SAP Solution Manager 7.2

Keywords

MAI_EEM_WS_CONF ,Create Logical Ports , Unexpected exception while creating logical ports , MAI_EEM_WS_CONF/CLIENT=;SYSTEM_ID=; Item does not exist , Create Web Service Notification User  , CX_EEM_EXCEPTION exception while setting web service notification user  , An error occurred when determining the business system (COMMUNICATION_ERROR) , CL_SISE_ACT_AUTO_MAI_SETUP , MAI_EEM_CREATE_LOGPORTS   , KBA , SV-SMG-MON-EEM , End User Experience Monitoring , Problem

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