Symptom
Follow-up / Course Feedback Survey is not assigned to users after they complete the item the survey is associated to.
Environment
SAP SuccessFactors Learning
Reproducing the Issue
- Set the required item to trigger Follow-up / Course Feedback Survey upon the item completion
- The item is completed by the user but the Survey is not triggered
Cause
Such an issue could be caused by :
- a missing setting on the Completion Status level.
- if records learning history based on Class ID and records before the Class ends, the follow-up survey won't show on Learning Plan until the class ended.
Resolution
- To check Completion Status settings:
- Under Learning Administration -> References -> Manage User Learning -> Completion Status
- Search for the Completion Status used and click Edit to open the record
- Select the setting "Include learning events with this completion status for Course Feedback Survey Assignment" and click Apply Changes.
- Select the setting "Include learning events with this completion status for Follow-Up Survey Assignment" and click Apply Changes.
- After the class ended, the follow-up survey will show on Learning Plan automatically.
Keywords
SAP, SF, LMS, SuccessFactors, Followup, survey, completed, triggering, trigger, assigned, item evaluation, follow up, Course Feedback , KBA , lmsadminui , LOD-SF-LMS-EVA , Surveys , Problem
Product
SAP SuccessFactors Learning all versions