SAP Knowledge Base Article - Public

2270631 - You would like to Change Multiple Territory Assignment for Accounts in the Business Scoping to Single Territory.

Symptom

You would like to Change Multiple Territory Assignment for Accounts in the Business Scoping to to Single Territory.

Environment

SAP Cloud For Customer

Cause

This is the current system behaviour.

Resolution

Once you have gone live/finished Business Configuration implementation, in a change project, from SAP, we don't allow scoping change from Multi Territory to Single Territory for the reason that when Multi Territory was switched ON, there could be accounts which belong to more than 1 territory.

Now, making the scoping change to single territory negates the base assumption that an account cannot be associated to more than 1 territory and thus it means there is corrupt data in system. For this reason, we don't allow this scoping change. If you are sure that you don't have any account with more than 1 territory association, you can request this change to be done by SAP from backend by raising an incident.

The behavior Once Single Territory is ON:

1. Open Transaction documents will be considered during realignment run.
2. An account, when processed by territory rules, will get the first rule matching account's attributes as the output territory
3. Single Territory or multiple territory has no impact on account ownership. Territory team becomes part of account team in an indirect capacity.

Keywords

 multiple, single, territory, scoping , KBA , LOD-CRM-TM , Territory Management , AP-RC-BCT , Business Config. Tools (SAP Business ByDesign , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions