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2270635 - Error: 'HY000:QUERY_TIMEOUT: Your query request was running for too long.' when refreshing a report based on Salesforce.com in Crystal Reports

Symptom

  • Timeout error when refreshing a report connecting to Salesforce.com
  • When refreshing some report based on Salesforce.com in Crystal Reports, it fails with the error:
       
    "Failed to retreive data from the database.
     Details: HY000:QUERY_TIMEOUT:Your query request was running for too long. [Database Vendor Code: 117]"


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Environment

  • SAP Crystal Reports 2013
  • SAP Crystal Reports 2016
       
  • Salesforce.com

Product

SAP Crystal Reports 2013 ; SAP Crystal Reports 2016

Keywords

SForce, CR, Saleforce, query timeout, query time out Crystal , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem

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