SAP Knowledge Base Article - Public

2271362 - E-Verify - Candidate stuck in signature step - Onboarding

Symptom

  • Unable to complete E-Verify activity
  • Candidate E-Verify activity is stuck in signature step
  • Activity needs to be completed
     

Environment

  • Onboarding
  • E-Verify

Cause

One of the reason could be the closing option was not choosen correctly.

No closing option available

Resolution

  • Please create a support ticket for further investiation into the issue. 
  • In the ticket please specify how you want to close the activity in DHS.
  • If you receive a timestamp while closing the activity, please provide the timestamp information which will help to narrowdown the issue.
  • Provided Candidates name and E-Verify case number

Keywords

ONB, EV summary,  Everify,  E-verify , KBA , LOD-SF-OBD , Onboarding , Problem

Product

SAP SuccessFactors Onboarding 1511 ; SAP SuccessFactors Onboarding 1602 ; SAP SuccessFactors Onboarding 1605 ; SuccessFactors Onboarding 1305 ; SuccessFactors Onboarding 1308 ; SuccessFactors Onboarding 1311 ; SuccessFactors Onboarding 1405 ; SuccessFactors Onboarding 1408 ; SuccessFactors Onboarding 1508