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2272383 - Connector failure due to "com.jcraft.jsch.JSchException: Auth fail" error

Symptom

Sometimes when the connector run starts, due to network issue or some servers latency issues the connection will time out and run might get failed due to "I/O exception" or  "Auth fail" exception.

com.plateausystems.connector.api.ConnectorException: com.plateausystems.connector.api.ConnectorException: Problem connecting or retrieving files from FTP. Note: "com.jcraft.jsch.JSchException: Auth fail" doesn't always indicate issue with authentication. It could be caused for other reasons such as the connection timing out.

Caused by: com.plateausystems.connector.api.ConnectorException: Problem connecting or retrieving files from FTP. Note: "com.jcraft.jsch.JSchException: Auth fail" doesn't always indicate issue with authentication. It could be caused for other reasons such as the connection timing out.


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Environment

SAP SuccessFactors Learning

Product

SAP SuccessFactors Learning all versions

Keywords

connector.input.file.fetch.retry.enable, com.plateausystems.connector.api.ConnectorException, com.jcraft.jsch.JSchException: Auth fail, Auth fail, I/O exception , KBA , LOD-SF-LMS-CON , Connectors , Problem

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