2272521 - The file size exceeds the maximum file size limit of 5000 kilobytes or the file size is 0 - SuccessFactors

• The attachment limit has been reached
• Can't upload a file as the attachment storage is full
• A user is experiencing a document attachment issue and has been notified he cannot upload bigger files
• Customer is trying to upload a PDF file under Employee-related documents but is receiving the following error:

The file size of SAP_ProductRoadMap_SuccessFactors_HCM_Suite_20160619V5.pdf exceeds the maximum file size limit of 5000 kilobytes or the file size is 0

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP SuccessFactors HXM Suite

1. Go to Any Test user
2. Add Attachment document
3. Example Result:

The file size of SAP_ProductRoadMap_SuccessFactors_HCM_Suite_20160619V5.pdf exceeds the maximum file size limit of 5000 kilobytes or the file size is 0

• The Attachment File Size is set to a default of 5MB
• The Attachment Storage Allocation is set to a default of 5GB
• The Attachment User Limit is set to a default 5MB

To solve this customers need to adjust the Attachment max file size through above settings. Following the steps below:

1. Login with an admin user with access to Company System and Logo Settings 
2. Go to Company System and Logo Settings 
3. Scroll down to the Document Attachment section;
4. Update the field Attachment max file size to a higher limit;
5. Click Save Company System Setting;

NOTE for SUPPORT and Partners: Same settings is available to be checked via Provisioning -> Company Setting -> Document Attachment -> Attachment user limit;

If issue persists, make sure that data field is as below example (from provisioning):

Succession Data Model Configuration Change:

<data-field id="attachment" field-name="attachment1" required="true" max-length="999" document-type-id="ATTACHMENTS" max-file-size-KB="10000" file-formats="doc|docx|pdf|ppt|pptx">
<label>Attachment</label>
<label xml:lang="de-DE">Anhang</label>
<label xml:lang="el-GR">Προσάρτημα</label>
<label xml:lang="en-GB">Attachment</label>
<label xml:lang="es-ES">Archivo adjunto</label>
<label xml:lang="fi-FI">Liite</label>
<label xml:lang="fr-CA">Pièce jointe</label>
<label xml:lang="fr-FR">Pièce jointe</label>
<label xml:lang="it-IT">Allegato</label>
<label xml:lang="pt-BR">Anexo</label>
</data-field>

• KB article 2420900 - Storage Allocation Limit Notification
• KB article 2089567 - Professional Edition: Document Attachment Management - Platform

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