2273365 - Provisioning Access for Partners - How to request, revoke, unlock and access to what it provides

• How to request access to a customer instance's Provisioning
• I need access to customer instance's Provisioning for implementation projects
• How can I revoke my Provisioning Access if it's not needed anymore?
• How to Revoke?
• Can a customer have access to provisioning?

SAP SuccessFactors HXM Suite

If you're a partner looking for guidance on how the Provisioning Access requests works, please refer to the below resources:

• If you wish to request, revoke or unlock a Provisioning Access, please access the HCM Cloud Operations Portal.
• If you have a valid SAP ID and are experiencing issues logging in, request assistance from the partner@sap.com team.
• If you just wish some further guidance on how these access works and the general information, go to the FAQ section under Support tab.

However, if you're customer looking for guidance on how to control partner's access to Provisioning, refer to the KBA 2519639.

What provisioning will give access to the consultant/partner?

• Consultant has provisioning access, but not support access:
• Partner will be able to do configuration changes on provisioning, like:
• Change Scheduled Jobs;
• Enable and disable features;
• Change SSO settings;
• Change other settings available on provisioning;
• They will not be able to do any changes that require access to front end, like Permissions, user data (except if they use schedule jobs to import data), proxy rights, between other data and settings anvailable only on front end.

• Consultant has provisioning and support access:
• They might be able to do something depending on the permissions that the user that they have support access have;

• Consultant does not have provisioning but has support access:
• Partner will not be able to do anything as support access is only accessible from provisioning.

How to revoke the access?

• With Customer approval,partners/consultants  can revoke Provisioning access in instance via Admin center>Manage provisioning access Removing a Provisioning User | SAP Help Portal

• As of b1708 you'll be able to manage the list via self service tool in admin center. See 2519639 - Manage Provisioning Access Tool - BizX Platform, as well as the guide titled Managing Instance Access in the help.sap.com website
  
  
• Obtaining a report of which partner consultant has provisioning access to my instances
  As of b1708 you'll be able to access the list via self service tool in admin center. See the guide titled Managing Instance Access in the help.sap.com website
  To manage the list of users via the admin center tool, refer to KBA 2519639 - Manage Provisioning Access Tool - BizX Platform
  You can also query the information of who has access to Provisioning following the KBA 2479030 - How to query the Users who have access to provisioning system of Successfactors instance

Can a customer have access to provisioning?

• Provisioning access is not allowed for customers. Only authorized Partners and Consultants can request for provisioning access via Partner Portal.
• To have direct visibility and control over who can access the instance via provisioning, you can now avail of the 'Manage Provisioning Access Tool' feature. For more details, go through the KBA "2519639 - Manage Provisioning Access Tool - BizX Platform".

• 2519639 - Manage Provisioning Access Tool in SAP SuccessFactors - SAP for Me
• Provisioning Access Management

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