2274127 - Confirmation Assignment Status set to I1005 Completed even if it should be Open - SAP Service Manager

• The user has created a service confirmation and filled out all necessary information, however the user did not want to accomplish the job yet
• In order to make sure the information does not get lost in case of any kind of failure the user replicated the confirmation to the server
• After the replication was done the assignment including the confirmation disappeared from his mobile device
• The confirmation was transferred to the backend with the status “open” The problem now is, that the Assignment was set to status "I1005 - Completed" even though the Confirmation is still "Open"
• Thus the assignment disappeared from the client "work list" including the linked confirmation
• There is no indication why the status I1005 was set in the backend

• SAP Mobile Platform 3.0
• SAP CRM Service Manager 4.2

KBA , MOB-SYC-SAP , Syclo Mobility for SAP backend , MOB-SYC-SAP-SM , Syclo SAP CRM Service Manager Application , Problem