SAP Knowledge Base Article - Public

2274479 - How to change the PGP encryption key in an LMS instance?

Symptom

  • Error such as "Input file not found" when running a Connector

  • PGP encryption key changed following a refresh of instance

Environment

Learning Management System (LMS)

Reproducing the Issue

  • Following issues to run Connectors, the PGP encryption key might need to be changed in the LMS configuration

OR

  • Following a refresh of instance, the PGP encryption key might need to be changed back to its original value

Cause

  • The encryption key could have become invalid.

OR

  • The refresh of the instance has overwritten the PGP encryption key (intended when proceeding with a refresh) and it needs to be set back to the previous value.

Resolution

  1. Navigate to System Admin> Configuration> System Configuration> Connectors
  2. The key needs to be entered under the section "# PGP setup for decryption of input files"

PGPKey.PNG

   3.   Once the proper encryption key is entered, you will need to click "Apply changes"

Keywords

Decryption, keyring, decoding, encoding, encrypted, decrypted , KBA , LOD-SF-LMS-CON , Connectors , How To

Product

SAP SuccessFactors Learning 1511 ; SAP SuccessFactors Learning 1602 ; SuccessFactors Learning 1207 ; SuccessFactors Learning 1210 ; SuccessFactors Learning 1302 ; SuccessFactors Learning 1305 ; SuccessFactors Learning 1308 ; SuccessFactors Learning 1311 ; SuccessFactors Learning 1405 ; SuccessFactors Learning 1408 ; SuccessFactors Learning 1508