Symptom
-
Error such as "Input file not found" when running a Connector
-
PGP encryption key changed following a refresh of instance
Environment
Learning Management System (LMS)
Reproducing the Issue
-
Following issues to run Connectors, the PGP encryption key might need to be changed in the LMS configuration
OR
- Following a refresh of instance, the PGP encryption key might need to be changed back to its original value
Cause
- The encryption key could have become invalid.
OR
- The refresh of the instance has overwritten the PGP encryption key (intended when proceeding with a refresh) and it needs to be set back to the previous value.
Resolution
- Navigate to System Admin> Configuration> System Configuration> Connectors
- The key needs to be entered under the section "# PGP setup for decryption of input files"
3. Once the proper encryption key is entered, you will need to click "Apply changes"
Keywords
Decryption, keyring, decoding, encoding, encrypted, decrypted , KBA , LOD-SF-LMS-CON , Connectors , How To
Product
SAP SuccessFactors Learning 1511 ; SAP SuccessFactors Learning 1602 ; SuccessFactors Learning 1207 ; SuccessFactors Learning 1210 ; SuccessFactors Learning 1302 ; SuccessFactors Learning 1305 ; SuccessFactors Learning 1308 ; SuccessFactors Learning 1311 ; SuccessFactors Learning 1405 ; SuccessFactors Learning 1408 ; SuccessFactors Learning 1508