Symptom
You want to remove a Party Role Organizer from Appointments.
Reproducing the Issue
- Go to the Activities work center.
- Click on Appointments.
- Click on New.
- Fill the relevant information.
- Press Save.
- "Please enter party with role organizer" error message appears.
Resolution
This message is a current system behaviour of SAP Hybris Cloud for Customer. If your Business does not requires this functionality, please follow the steps below:
- Go to the Business configuration work center.
- Click on Implementation Projects.
- Open Activity List.
- Go to Fine Tune tab.
- Search for Maintain Determinations.
- Open Determination for Involved Parties.
- Uncheck this Activity.
- Save.
Please note that by removing the employee responsible determination, you will lose all the access rights based on the employee responsible role.
Keywords
KBA , LOD-CRM-SRP , Service Request Processing , How To
Product
SAP Cloud for Customer core applications 1708 ; SAP Cloud for Customer core applications 1711 ; SAP Hybris Cloud for Customer add-ins 1708 ; SAP Hybris Cloud for Customer add-ins 1711