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2276059 - Login failure due to "content not found" exception on cloned Netweaver instance

Symptom



  • The user encounters a "content not found" exception upon attempting to log in after starting the Netweaver server on a cloned instance. 
  • The error stack includes a NullPointerException while trying to invoke the method java.lang.String.concat(java.lang.String) of an object returned from com.camilion.env.SystemConfig.getCSIHome. 
  • The exception occurs during the initialization of the web application context.

    DISCLAIMER: "Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental." 


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Environment

  • Camilion ProductAuthority
  • SAP Underwriting for Insurance
  • Camilion Authority Suite
  • SAP Product and Quotation Management for Insurance
  • Product Management Insurance

Product

Camilion Product Lifecycle all versions ; SAP Product Lifecycle Management for Insurance all versions ; SAP Product and Quotation Management for Insurance all versions ; SAP Underwriting for Insurance all versions

Keywords


CSI, HOME, CSI HOME, getCSIHome, NullPointerException, contextInitialized, exception, login, logon, content not found, restart, clone, JVM argument, case sensitive, Netweaver server, cloned instance, error stack , KBA , FS-PRO , Product Management Insurance , FS-QUO , Quotation Management Insurance , Problem

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