2277719 - Manager receives e-mail for expiration even after the setting is unchecked at the automatic process

The manager is receiving e-mails for courses that are going to expire or already overdue, even after the setting is unchecked on the Learning Expiration Email Notification Automatic Process (APM).

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SAP SuccessFactors Learning

1. The Manager setting under the Learning Expiration Email Notification Automatic Process is unchecked
   
   
   
   
2. Run the Automatic Process
3. The manager receives an e-mail for expiration for their subordinates that have courses soon to be expiring or overdue

The reason why the managers are still receiving the e-mail for their subordinates is because even though the setting has been unchecked at the APM level for the managers not to receive the e-mail, it was checked earlier. Therefore, courses that were created in the system during that timeframe inherited those settings from the APM level. With that, this option still remains checked under the Item (Email Notifications tab at the Item record).

The Item level settings will always override the APM level settings.

Therefore, the managers will continue to receive these emails until this option is unchecked from the specific course level for courses that are going to be past due.

If the setting is unchecked at the Automatic Process level, any newly created Items will inherit that setting.

Depending on business needs, unchecking the Manager checkbox at the item level might suffice:

1. Proceed to Learning Administration
2. Learning Activities > Items
3. Search for the Item and access the record
4. Go to the Email Notifications tab
5. Uncheck the Manager checkbox under the Override Learning Expiration Email Notification Defaults and Apply Changes

If managers should not be receiving this notification for any Items:

1. Proceed to Learning Administration
2. System Administration > Automatic Processes > Learning Expiration Email Notification
3. Uncheck Manager checkbox and choose button Propagate settings to all active items

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