2277755 - Compensation and Variable Pay:Users did not receive form routing email Notification

The "Document Routing Notification" was not sent after mass routing the forms to next step even tough it is enabled under E-Mail Notification Templates settings

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• SAP SuccessFactors HXM Suite
• Talent Management 
• Compensation

1.Launch worksheets.

2.Route to next step in Route Map.

3.No Document Routing Notification email notifications  was sent to the recipient

4.Checked under Email Notification template settings that notification is enabled

This is because "Consolidate notifications for the same recipient into one single email" is enabled.If it is enabled then this will send consolidated email after the time intervals you have selected.

Click on Customize Settings for Form Templates for changing the intervals for specific templates

 

All intervals start from 12:00 am.

For example, if you choose “1”, it will send an email out at 12 am, 1 am, 2 am, 3 am etc.  If you choose “4”, it will send an email out at 12 am, 4 am, 8 am etc

Disable the "Consolidate notifications for the same recipient into one single email." option if you want the notification to be sent immediately.

sf, success factors, planners didn't receive routing notification, document routing not received , KBA , LOD-SF-CMP-ADM , Admin Tools, Settings, Permissions , LOD-SF-CMP-FRM , Forms & Templates , Problem

SAP SuccessFactors Compensation all versions ; SAP SuccessFactors HCM Suite all versions