2278724 - Facility information is not getting pulled in SystemEnrollmentNotification Template when sent via Send Notifications Tool

When adhoc Notification via Send Notifications Tools using the SystemEnrollmentNotification Template is sent, Facility information is not shown in the email sent to user.

Please note that issue only occurs when only Facility info is provided on the Class but not Location info unlike when both Location and its associated Facility are included then both values appear in the email triggered to user.

SAP Successfactors Learning (LMS)

1. Navigate to Learning Administration.
2. Navigate to Manage User Learning > Send Email Notifications > Base Population On : Class.
3. Select the Class ID and User ID and then the SystemEnrollmentNotification Template.
4. Click on Send Notification.

Expected behavior due to certain data & configurations.

The "<&SEG-GRID>" Tag (Segment Grid Tag) used in SystemEnrollmentNotification Template gets the details associated with Class Agenda and not from the Class details. This tag has been specifically designed to display the facility information from the Location which has been associated with the Agenda. If there is no Location provided at the Agenda and only adding the Facility then this tag will not be able to show Facility Information as its doesn’t have any Location associated with Agenda.
 
Separately use another tag <&SEG-FACILITY> available for the template to show the information of the Agenda; otherwise, consider associating the Location which has the Facility information to the Agenda so that both can be displayed in the notification.

3202139 - <&SEG-FACILITY> and Some Other Email Tokens are Blank in Notification

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