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SAP Knowledge Base Article - PreviewSymptom
- Agents are unable to accept an incoming contact (Chat, Voice or E-mail).
- Alert flashes, the script window opens and CDT (Communication Desktop) is set to wrap-up mode. This process may keep looping and the agent is not able to accept the contact.
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Environment
SAP Contact Center 7.0.9
Product
SAP Contact Center, on-premise edition 7.0
Keywords
Business Communication Management, CCtr, SCC, CCI, CRM-CCI, Support Pack 7.0.9, autoscript, Callback, Chat, WebCallback, rapup , KBA , bcm , sap contact center , cci , auto-scrip , afterwork , interactive script , CRM-CCI , Contact Center Infrastructure , Problem
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