SAP Knowledge Base Article - Preview

2279280 - Error message: Technical Error: Web service: MESSAGE.GENERAL

Symptom

• When attempting to connect to SuccessFactors APIs from SAP PI System, a technical error message is displayed.

• The error is persistent and occurs every time a connection attempt is made to the SuccessFactors system. 

Connectivity Issue(1).jpg

NOTE: Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

  • SAP SuccessFactors HCM Suite
    • SAP PI 
    • AddOn Solutions 

Product

SAP NetWeaver Process Integration, adapters all versions

Keywords

SuccessFactors API, technical error, connectivity issue, firewall settings, port 443, external IP, telnet command, allow list, API exceptions, SSLCertificateException, ChainVerifier error, SA HCM integration, SAP PI, troubleshooting, error message , KBA , ss_anonymizedkba , LOD-SF-INT-ADD , AddOn Solutions , Problem

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