SAP Knowledge Base Article - Public

2279451 - Not Possible to Alter the Default Number Ranges for Customer Contract and Contract Template

Symptom

You change the Number Range for Customer Contract or Customer Contract Template in the activity Number Ranges for Sales Orders, Customer Contracts, and Customer Returns in the Business Configuration work center. 

Saving fails with the error message: Update for from number APCRM1_CONTRACT_IN failed; interval is already in use.

Environment

  • SAP Business ByDesign
  • SAP Cloud for Customer

Reproducing the Issue

  1. Go to Business Configuration work center.
  2. Click on Overview.
  3. Open the Activity: Number Ranges for Sales Orders, Customer Contracts, and Customer Returns. 
  4. Mark for example Customer Contract and change the Begin Number.
  5. Click Save button.
  6. You get the error message: Update for from number APCRM1_CONTRACT_IN failed; interval is already in use.

Cause

The automatic Number Range from 0000000001 to 9999999999 is available by default.

The intended system behavior is:

  • As long as no document has been created drawing a number from a given number range, in ByDesign it is possible to change the lower boundary of this interval (if it does not contradict with e.g. other ranges). 
  • As soon as the first number has been drawn from this number range, the lower boundary cannot be changed anymore. Then the error message "Update for from number... failed; interval is already in use." is returned and the change is prevented. 

Resolution

This is the designed system behavior.

Keywords

numbering, 0000000001 to 9999999999, begin number, Betriebswirtschaftliche Konfiguration, Vertrag, Nummerierung, service, sales , KBA , AP-SLO-SO , Sales Order , AP-CCP-CC , Customer Contract , How To

Product

SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions