2279489 - Token not resolving in Welcome / Thanks for Creating Account notification - Recruiting Management

Token [[CAREERSITE_USER_NAME]] is not resolving in "Welcome / Thanks for Creating Account".

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SAP SuccessFactors Recruiting Management

1. Go to the "Recruiting Email Triggers".
2. Locate the trigger "Welcome / Thanks for Creating Account" and check the email template tied to it.
3. Go to manage recruiting email templates and for that email template add the token [[CAREERSITE_USER_NAME]].
4. On the external career site, Create a new account on the career site.
5. After creating an account the above notification will be triggered to the candidate.
6. Check the email that candidate received and you will notice that [[CAREERSITE_USER_NAME]] did not get resolved.

The [[CAREERSITE_USER_NAME]] token is only supported in "Career Site E-Mail Notification" which is a totally different trigger present in "Recruiting Email Triggers".

Replace the [[CAREERSITE_USER_NAME]] token with the [[CANDIDATE_FIRST_NAME]] and it will resolve the candidates first name.

Career Site E-Mail Notification, Candidate name, Welcome / Thanks for Creating Account notification, RCMemail , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem