SAP Knowledge Base Article - Public

2279925 - Background Report Jobs Fail: Please contact your administrator for more details on the error.


A report background job will fail with a status of 'Aborted'

Problems: Please contact your administrator for more details on the error.

The error text will appear as a collection of ascii characters like below, the actual characters will be different for each failure:



SAP SuccessFactors Learning Management System (LMS) - All Supported Versions

Reproducing the Issue

  1. Schedule a report to process as a background report job.
  2. Error is generated with the random collection of characters displayed

background error.jpg


The error does not provide enough details on its own to identify root cause of the failure.


  1. In order to identify to true error message the following setting must be enabled: navigate to System Admin -> Configuration -> System Configuration -> LMS Admin -> reportStackTraceToUser
  2. This setting must be changed from 'false' to 'true' and then click apply.
  3. Once you schedule and run the report again the true failure message will be displayed in the result.


report job fail, aborted, Please contact your administrator, ascii characters, reportStackTraceToUser , KBA , LOD-SF-LMS-BCJ , Assign (bulk), Add/ Delete Sub/ Cur, Revise, Import , LOD-SF-LMS-ASP , Assignment Profile , Problem


SAP SuccessFactors Learning all versions