SAP Knowledge Base Article - Preview

2280022 - How to collect a HTTP archive (HAR) file and Console Log file in SAP Analytics Cloud

Symptom

  • Support requested either a HAR log file and a Console log file, or both.
  • An HTTP archive (HAR) file (Chrome or Edge Browser developer tools network trace) AND a console log file are required to help troubleshoot system errors and performance issues in SAP Analytics Cloud (SAC), especially when SAP cannot reproduce the issue.

Note: See What information do I need to provide when opening a case for SAP Analytics Cloud? to help understand what our team needs to expedite the process.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

SAP Analytics Cloud

Product

SAP Analytics Cloud 1.0

Keywords

HAR file, browser, network, logs, console, cache, disable, keep, Edge, Chrome, error, SAC, Analytics Cloud , KBA , LOD-ANA-XUS , Telemetry, System Overview and Performance Tools in SAC , LOD-ANA-PL , Planning , LOD-ANA-DES , Story Design & Visualizations , How To

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