2280372 - How to check Full Text search issues

• After upgrade to SAP Solution Manager 7.2 when trying to do for example an Incident search using Full Text search, the following error showing up: "No reply from the TREX Server or index missing. See Note 1466273"  AI_SDK_MESSAGES 005
• Full Text search doesn't work in Incident Management and/or ChaRM scenario
• When using Full Text search in sm_crm no documents are found
• When using Full Text search in sm_crm not all expected documents are returned
• Full Text search to find content within attachments of incidents is not working as expected
• Full text search is incorrect when using multiple language
• In transaction CRMC_SAF_TOOL green icon is displayed for index of knowledge base CRM_OBJECT however no documents are added to this index after full compilation.

• SAP Solution Manager 7.1
• SAP Solution Manager 7.2

Full text, search, Long text, Index, TREX, Knowledge Base, CRM_OBJECT, CRM_OBJECT_DOC, CRMC_SAF_TOOL, CRMC_SAF_ADV, CRMC_SAF_ADV_CLIENT, Full Compilation, attachment, SAF, ESH_SEARCH, ITSM, IT Service Management, SOLMAN, embedded search, find, AI_SDK_MESSAGES 005, AI_SDK_MESSAGES005, Keine Antwort von TREX Server oder Index fehlt. Siehe Hinweis 1466273, AI_IM_INC, ITSM, AI_IM_SRQ, SOLDOC, TREX, Connectors AI_IM_[INC|PRO|SRQ|SRO], SMIN, ZMIN, SMRQ , KBA , SV-SMG-SUP , Service Desk / Incident Management , SV-SMG-CM , Change Request Management , How To