2281127 - Cannot delete an admin account on SF Learning

When trying to delete an admin account on SuccessFactors LMS, you receive a message that it is not possible because the account it is on use, as displayed on the screenshot below.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP SuccessFactors Learning

Please notice that the deletion of admin accounts in many cases are not possible.

In most cases, the records cannot be deleted due to referential integrity constraints that have been built into the application: the primary records have interacted with other records in the database which has built a chain of relationships in the database structure. Deleting records that are bound to referential integrity constraints, without addressing the appropriate trail of integrity constraints (which can be numerous), can have broad reaching negative impact on the application. For these reasons, we recommend inactivating primary records in cases where they cannot be deleted, as mentioned before.

We recommend that you lock the admin account instead. By locking, you ensure that the admin are not able to access the environment.

To proceed on locking an admin account:

1. System Admin > Application Admin > Admin Management
2. Search for the admin and open its record
3. Click the Locked checkbox
4. Click Apply Changes button

Please review the Locked option on the screenshot below.

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