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2281174 - Importing PRD report error - Exception occurred while trying to read report design

Symptom

When you try to run a report you see the below error:

Please report the following error to your system administrator: <error number displayed to admin>

You will need to get the full error log, to do that navigate to Go to System Admin -> Configuration -> System Configuration -> LMS_Admin -> search for "reportStackTraceToUser" and make it true. Then once again click on the report or run the report wherever you get the error.

If you see the below error messages within the stack trace, then please proceed with the troubleshooting and resolution provided ahead.

Error

Please report the following error to your system administrator:

com.plateausystems.elms.util.helper.ElmsFinderException: Exception occurred while trying to read report design

Caused by: com.plateau.common.reportservice.impl.ReportEngineException: parameterHandle is null: task=org.eclipse.birt.report.engine.api.impl.GetParameterDefinitionTask@6a9ff051 scalar=org.eclipse.birt.report.engine.api.impl.ScalarParameterDefn@50261484 report=org.eclipse.birt.report.engine.api.impl.ReportRunnable@7ad9c9ea  Scalar Parameter Name is : <report name>


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Environment

SAP SuccessFactors Learning

Product

SAP SuccessFactors Learning all versions

Keywords

Error accessing reports; Issue running reports; Unable to run reports; Please report the following error to your system administrator; Exception occurred while trying to fetch report with id; Exception occurred while trying to read report design; Scalar Parameter Name; , KBA , LOD-SF-LMS-PRD , VJDBC Setup or Connection Issues , LOD-SF-LMS , Learning Management System , Problem

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