2281174 - Importing PRD report erro - "Exception occurred while trying to read report design"

When you try to run a report you see the below error:

"Please report the following error to your system administrator:140741 (number changes)".

You will need to get the full error log, to do that navigate to Go to System Admin -> Configuration -> System Configuration -> LMS_Admin -> search for "reportStackTraceToUser" and make it true. Then once again click on the report or run the report wherever you get the error.

If you see the below error then proceed with the troubleshooting and resolution provided ahead.

Error

Please report the following error to your system administrator:

com.plateausystems.elms.util.helper.ElmsFinderException: Exception occurred while trying to read report design
 at com.plateausystems.elms.bo.customreport.impl.CustomReportServiceImpl.getReportEntityVOs(CustomReportServiceImpl.java:2301)
 at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
 at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
 at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
 at java.lang.reflect.Method.invoke(Method.java:606)
 at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:309)
 at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:183)
 at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:150)
 at com.plateausystems.elms.framework.perfmonitor.impl.ServicePerformanceMonitorInterceptor.invoke(ServicePerformanceMonitorInterceptor.java:41)
 at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)
 at com.plateausystems.elms.framework.usagestatistics.impl.UsageStatisticsInterceptor.invoke(UsageStatisticsInterceptor.java:73)
 at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)
 at com.plateausystems.elms.framework.authorization.impl.ServiceAuthorizationInterceptor.invoke(ServiceAuthorizationInterceptor.java:127)
 at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)
 at com.plateausystems.elms.framework.localization.DataLocalizationInterceptor.invoke(DataLocalizationInterceptor.java:72)
 at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)
 at org.springframework.transaction.interceptor.TransactionInterceptor.invoke(TransactionInterceptor.java:110)
 at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)
 at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:202)
 at com.sun.proxy.$Proxy361.getReportEntityVOs(Unknown Source)
 at com.plateausystems.elms.client.struts.report.ImportReportAction.run(ImportReportAction.java:204)
 at com.plateausystems.elms.client.struts.BaseActionDelegate.invokeValidateAndRun(BaseActionDelegate.java:69)
 at com.plateausystems.elms.client.struts.TMSDelegatingTilesRequestProcessor.processActionPerform(TMSDelegatingTilesRequestProcessor.java:130)
 at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:275)
 at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
 at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:525)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:648)
 at com.plateau.foundation.struts1.action.PlateauActionServlet.service(PlateauActionServlet.java:781)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
 at org.apache.struts.action.ActionServlet.service(ActionServlet.java)
 at com.plateau.foundation.struts1.action.PlateauActionServlet.service(PlateauActionServlet.java)
 at com.plateau.common.springweb.api.ServletToBeanProxy.service(ServletToBeanProxy.java:83)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
 at com.plateau.common.springweb.api.ServletToBeanProxy.service(ServletToBeanProxy.java)
 at com.plateau.foundation.servlet.TenantAwareDelegatingServlet.service(TenantAwareDelegatingServlet.java:95)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:292)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207)
 at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207)
 at com.plateausystems.elms.framework.throttling.APIThrottlingFilter.internalDoFilter(APIThrottlingFilter.java:115)
 at com.plateau.common.webtoolkit.api.servlet.PlateauAbstractFilter.doFilter(PlateauAbstractFilter.java:113)
 at com.plateausystems.elms.framework.throttling.APIThrottlingFilter.doFilter(APIThrottlingFilter.java)
 at com.plateau.foundation.servlet.TenantAwareDelegatingFilter.doFilter(TenantAwareDelegatingFilter.java:87)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207)
 at com.plateausystems.elms.framework.usagestatistics.client.CollectUsageStatisticsFilter.internalDoFilter(CollectUsageStatisticsFilter.java:110)
 at com.plateau.common.webtoolkit.api.servlet.PlateauAbstractFilter.doFilter(PlateauAbstractFilter.java:113)
 at com.plateausystems.elms.framework.usagestatistics.client.CollectUsageStatisticsFilter.doFilter(CollectUsageStatisticsFilter.java)
 at com.plateau.foundation.servlet.TenantAwareDelegatingFilter.doFilter(TenantAwareDelegatingFilter.java:87)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207)
 at com.plateausystems.elms.client.servlet.MondrianInitFilter.doFilter(MondrianInitFilter.java:60)
 at com.plateau.foundation.servlet.TenantAwareDelegatingFilter.doFilter(TenantAwareDelegatingFilter.java:87)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207)
 at com.plateausystems.elms.client.servlet.EnsureSearchContextFilter.internalDoFilter(EnsureSearchContextFilter.java:130)
 at com.plateau.common.webtoolkit.api.servlet.PlateauAbstractFilter.doFilter(PlateauAbstractFilter.java:113)
 at com.plateausystems.elms.client.servlet.EnsureSearchContextFilter.doFilter(EnsureSearchContextFilter.java)
 at com.plateau.foundation.servlet.TenantAwareDelegatingFilter.doFilter(TenantAwareDelegatingFilter.java:87)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207)
 at com.plateau.common.websecurity.impl.servlet.StrutsParamFilter.doFilter(StrutsParamFilter.java:59)
 at com.plateau.foundation.servlet.TenantAwareDelegatingFilter.doFilter(TenantAwareDelegatingFilter.java:87)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207)
 at com.plateausystems.elms.framework.csrfguard.LmsCsrfGuardFilter.doFilter(LmsCsrfGuardFilter.java:104)
 at com.plateau.foundation.servlet.TenantAwareDelegatingFilter.doFilter(TenantAwareDelegatingFilter.java:87)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207)
 at com.plateau.common.webtoolkit.api.servlet.PlateauAbstractFilter.doFilter(PlateauAbstractFilter.java:117)
 at com.plateau.common.websecurity.impl.servlet.XSSScanFilter.doFilter(XSSScanFilter.java)
 at com.plateausystems.elms.client.servlet.XssFilter.doFilter(XssFilter.java)
 at com.plateau.foundation.servlet.TenantAwareDelegatingFilter.doFilter(TenantAwareDelegatingFilter.java:87)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207)
 at com.successfactors.perflog.ui.PerfLogBaseFilter.doFilter(PerfLogBaseFilter.java:175)
 at com.plateau.foundation.servlet.TenantAwareDelegatingFilter.doFilter(TenantAwareDelegatingFilter.java:87)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207)
 at com.plateausystems.elms.client.servlet.CheckAdminLogonFilter.doFilter(CheckAdminLogonFilter.java:132)
 at com.plateau.foundation.servlet.TenantAwareDelegatingFilter.doFilter(TenantAwareDelegatingFilter.java:87)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207)
 at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:369)
 at org.springframework.security.oauth2.consumer.OAuth2ClientContextFilter.doFilter(OAuth2ClientContextFilter.java:79)
 at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:381)
 at org.springframework.security.oauth2.consumer.OAuth2ClientContextFilter.doFilter(OAuth2ClientContextFilter.java:79)
 at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:381)
 at org.springframework.security.oauth2.provider.OAuth2ProtectedResourceFilter.doFilter(OAuth2ProtectedResourceFilter.java:46)
 at com.plateausystems.elms.framework.oauth2.provider.impl.PlateauOAuth2ProtectedResourceFilter.doFilter(PlateauOAuth2ProtectedResourceFilter.java)
 at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:381)
 at org.springframework.security.web.authentication.AbstractAuthenticationProcessingFilter.doFilter(AbstractAuthenticationProcessingFilter.java:187)
 at org.springframework.security.oauth2.provider.OAuth2AuthorizationFilter.doFilter(OAuth2AuthorizationFilter.java)
 at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:381)
 at org.springframework.security.web.authentication.AbstractAuthenticationProcessingFilter.doFilter(AbstractAuthenticationProcessingFilter.java:187)
 at org.springframework.security.oauth2.provider.verification.VerificationCodeFilter.doFilter(VerificationCodeFilter.java:105)
 at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:381)
 at org.springframework.security.oauth2.provider.OAuth2ExceptionHandlerFilter.doFilter(OAuth2ExceptionHandlerFilter.java:36)
 at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:381)
 at org.springframework.security.web.access.ExceptionTranslationFilter.doFilter(ExceptionTranslationFilter.java:97)
 at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:381)
 at org.springframework.security.web.authentication.AbstractAuthenticationProcessingFilter.doFilter(AbstractAuthenticationProcessingFilter.java:187)
 at org.springframework.security.web.authentication.UsernamePasswordAuthenticationFilter.doFilter(UsernamePasswordAuthenticationFilter.java)
 at com.plateau.common.security.impl.authentication.PlateauAuthenticationProcessingFilter.doFilter(PlateauAuthenticationProcessingFilter.java)
 at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:381)
 at org.springframework.security.web.authentication.AbstractAuthenticationProcessingFilter.doFilter(AbstractAuthenticationProcessingFilter.java:187)
 at org.springframework.security.web.authentication.UsernamePasswordAuthenticationFilter.doFilter(UsernamePasswordAuthenticationFilter.java)
 at com.plateau.common.security.impl.authentication.PlateauAuthenticationProcessingFilter.doFilter(PlateauAuthenticationProcessingFilter.java)
 at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:381)
 at org.springframework.security.web.authentication.AbstractAuthenticationProcessingFilter.doFilter(AbstractAuthenticationProcessingFilter.java:187)
 at org.springframework.security.web.authentication.UsernamePasswordAuthenticationFilter.doFilter(UsernamePasswordAuthenticationFilter.java)
 at com.plateau.common.security.impl.authentication.PlateauAuthenticationProcessingFilter.doFilter(PlateauAuthenticationProcessingFilter.java)
 at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:381)
 at org.springframework.security.saml.SAMLLogoutProcessingFilter.doFilterHttp(SAMLLogoutProcessingFilter.java:192)
 at org.springframework.security.saml.SAMLLogoutProcessingFilter.doFilter(SAMLLogoutProcessingFilter.java:92)
 at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:381)
 at org.springframework.security.web.authentication.AbstractAuthenticationProcessingFilter.doFilter(AbstractAuthenticationProcessingFilter.java:187)
 at org.springframework.security.saml.SAMLProcessingFilter.doFilter(SAMLProcessingFilter.java)
 at com.plateausystems.elms.framework.sso.impl.saml.MultiAppDispatchSAMLProcessingFilter.doFilter(MultiAppDispatchSAMLProcessingFilter.java)
 at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:381)
 at org.springframework.security.saml.SAMLEntryPoint.doFilterHttp(SAMLEntryPoint.java:101)
 at org.springframework.security.saml.SecurityFilter.doFilter(SecurityFilter.java:53)
 at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:381)
 at org.springframework.security.saml.metadata.MetadataDisplayFilter.doFilterHttp(MetadataDisplayFilter.java:90)
 at org.springframework.security.saml.SecurityFilter.doFilter(SecurityFilter.java:53)
 at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:381)
 at org.springframework.security.web.authentication.logout.LogoutFilter.doFilter(LogoutFilter.java:105)
 at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:381)
 at org.springframework.security.web.authentication.logout.LogoutFilter.doFilter(LogoutFilter.java:105)
 at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:381)
 at org.springframework.security.web.authentication.AbstractAuthenticationProcessingFilter.doFilter(AbstractAuthenticationProcessingFilter.java:187)
 at com.plateausystems.elms.framework.sso.impl.oauthtoken.LearnerOAuthTokenAuthenticationProcessingFilter.doFilter(LearnerOAuthTokenAuthenticationProcessingFilter.java)
 at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:381)
 at org.springframework.security.web.context.SecurityContextPersistenceFilter.doFilter(SecurityContextPersistenceFilter.java:79)
 at org.springframework.security.web.context.HttpSessionContextIntegrationFilter.doFilter(HttpSessionContextIntegrationFilter.java)
 at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:381)
 at com.plateau.common.webtoolkit.api.servlet.PlateauAbstractFilter.doFilter(PlateauAbstractFilter.java:117)
 at com.plateau.common.websecurity.impl.servlet.XSSScanFilter.doFilter(XSSScanFilter.java)
 at com.plateausystems.elms.client.servlet.XssFilter.doFilter(XssFilter.java)
 at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:381)
 at org.springframework.security.oauth2.provider.verification.BasicUserApprovalFilter.doFilter(BasicUserApprovalFilter.java:41)
 at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:381)
 at org.springframework.security.web.FilterChainProxy.doFilter(FilterChainProxy.java:168)
 at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:237)
 at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:167)
 at com.plateausystems.elms.client.servlet.SecurityFilterToBeanProxy.doFilter(SecurityFilterToBeanProxy.java:82)
 at com.plateau.foundation.servlet.TenantAwareDelegatingFilter.doFilter(TenantAwareDelegatingFilter.java:87)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207)
 at com.plateausystems.elms.client.servlet.CheckOtherLogonFilter.doFilter(CheckOtherLogonFilter.java:121)
 at com.plateau.foundation.servlet.TenantAwareDelegatingFilter.doFilter(TenantAwareDelegatingFilter.java:87)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207)
 at com.plateausystems.elms.client.servlet.ContentServletCheckLogonFilter.doFilter(ContentServletCheckLogonFilter.java:95)
 at com.plateau.foundation.servlet.TenantAwareDelegatingFilter.doFilter(TenantAwareDelegatingFilter.java:87)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207)
 at com.plateau.common.webtoolkit.servlet.EncodingFilter.doFilter(EncodingFilter.java:297)
 at com.plateau.common.webtoolkit.servlet.GZIPEncodingFilter.doFilter(GZIPEncodingFilter.java)
 at com.plateau.foundation.servlet.TenantAwareDelegatingFilter.doFilter(TenantAwareDelegatingFilter.java:87)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207)
 at com.plateau.common.webtoolkit.servlet.ExpiresFilter.doFilter(ExpiresFilter.java:520)
 at com.plateausystems.elms.client.servlet.CachingFilter.doFilter(CachingFilter.java:46)
 at com.plateau.foundation.servlet.TenantAwareDelegatingFilter.doFilter(TenantAwareDelegatingFilter.java:87)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207)
 at com.plateau.foundation.servlet.JdbcResourceMonitorServletFilter.doFilter(JdbcResourceMonitorServletFilter.java:116)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207)
 at com.plateausystems.elms.util.helper.test.automation.PlateauTestFilter.doFilter(PlateauTestFilter.java:114)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207)
 at com.plateausystems.elms.client.servlet.ResponseHeaderFilter.doFilter(ResponseHeaderFilter.java:299)
 at com.plateau.foundation.servlet.TenantAwareDelegatingFilter.doFilter(TenantAwareDelegatingFilter.java:87)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207)
 at com.plateau.common.webtoolkit.servlet.RequestLogger.doFilter(RequestLogger.java:189)
 at com.plateau.foundation.servlet.TenantAwareDelegatingFilter.doFilter(TenantAwareDelegatingFilter.java:87)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207)
 at com.plateau.common.webtoolkit.servlet.RequestInfo.doFilter(RequestInfo.java:77)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207)
 at com.plateausystems.elms.client.servlet.AlternativeSessionFilter.doFilter(AlternativeSessionFilter.java:78)
 at com.plateau.foundation.servlet.TenantAwareDelegatingFilter.doFilter(TenantAwareDelegatingFilter.java:87)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207)
 at org.springframework.web.filter.RequestContextFilter.doFilterInternal(RequestContextFilter.java:83)
 at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:76)
 at com.plateau.foundation.servlet.TenantAwareDelegatingFilter.doFilter(TenantAwareDelegatingFilter.java:87)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207)
 at com.plateau.foundation.servlet.PlateauFoundationSetupHandler.doFilter(PlateauFoundationSetupHandler.java:420)
 at com.plateausystems.elms.framework.bootstrap.TMSPlateauFoundationSetupHandler.doFilter(TMSPlateauFoundationSetupHandler.java)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207)
 at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:212)
 at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:106)
 at org.apache.catalina.session.FoundationSessionManagerValve.invoke(FoundationSessionManagerValve.java:47)
 at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:141)
 at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:79)
 at org.apache.catalina.valves.RemoteIpValve.invoke(RemoteIpValve.java:676)
 at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:616)
 at org.apache.catalina.valves.StuckThreadDetectionValve.invoke(StuckThreadDetectionValve.java:208)
 at org.apache.catalina.valves.SetCharacterEncodingValve.invoke(SetCharacterEncodingValve.java:37)
 at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:88)
 at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:522)
 at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1095)
 at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:672)
 at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1500)
 at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.run(NioEndpoint.java:1456)
 at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
 at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
 at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
 at java.lang.Thread.run(Thread.java:807)
Caused by: com.plateau.common.reportservice.impl.ReportEngineException: parameterHandle is null: task=org.eclipse.birt.report.engine.api.impl.GetParameterDefinitionTask@6a9ff051 scalar=org.eclipse.birt.report.engine.api.impl.ScalarParameterDefn@50261484 report=org.eclipse.birt.report.engine.api.impl.ReportRunnable@7ad9c9ea  Scalar Parameter Name is : ReportDestinationCSV
 at com.plateau.common.reportservice.impl.ReportDesignExtractor.extractReportParameter(ReportDesignExtractor.java:304)
 at com.plateau.common.reportservice.impl.ReportDesignExtractor.extractReportParameters(ReportDesignExtractor.java:244)
 at com.plateau.common.reportservice.impl.ReportDesignExtractor.extractReportDesign(ReportDesignExtractor.java:63)
 at com.plateau.common.reportservice.impl.ReportServiceImpl.getReportDesignVO(ReportServiceImpl.java:130)
 at sun.reflect.GeneratedMethodAccessor4380.invoke(Unknown Source)
 at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
 at java.lang.reflect.Method.invoke(Method.java:606)
 at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:309)
 at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:183)
 at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:150)
 at com.plateausystems.elms.framework.perfmonitor.impl.ServicePerformanceMonitorInterceptor.invoke(ServicePerformanceMonitorInterceptor.java:41)
 at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)
 at com.plateausystems.elms.framework.usagestatistics.impl.UsageStatisticsInterceptor.invoke(UsageStatisticsInterceptor.java:73)
 at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)
 at com.plateausystems.elms.framework.authorization.impl.ServiceAuthorizationInterceptor.invoke(ServiceAuthorizationInterceptor.java:127)
 at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)
 at com.plateausystems.elms.framework.localization.DataLocalizationInterceptor.invoke(DataLocalizationInterceptor.java:72)
 at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)
 at org.springframework.transaction.interceptor.TransactionInterceptor.invoke(TransactionInterceptor.java:110)
 at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)
 at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:202)
 at com.sun.proxy.$Proxy224.getReportDesignVO(Unknown Source)
 at com.plateausystems.elms.bo.customreport.impl.CustomReportServiceImpl.getReportDesignVO(CustomReportServiceImpl.java:1471)
 at com.plateausystems.elms.bo.customreport.impl.CustomReportServiceImpl.getReportEntityVOs(CustomReportServiceImpl.java:2290)
 ... 216 more

SuccessFactors Learning Management System (LMS) - All Supported Versions

Plateau Report Designer

There could be multiple reasons for this issue, but most likely cause is related to changes made to the plateau.rbtlibrary file while creating a custom report or making any other changes to the reports.

• If you have two instances and only one has the issue, you can export a standard report from the working instance and import it to the instance with the problem. This will overwrite the plateau.rbtlibraby file and undo the changes that were done to the plateau.rbtlibrary file which should not have been done at the first point.
• If you see the issue in all the instances because you had made the changes to all of your instances, you can always create an case with the support team and they will help you in getting the standard library file (report) which you can import in your instance.
• If performing this does not resolve the issue, then please create an case with the support team stating that you have already tried the above steps and it did not resolve the issue and we will take care for it from there. However, please be informed that we always recommend our customers to reach out to our Professional Services team for any kind of customizations in the reports because such issues can be generated later and some may need Professional services to be involved to resolve them.

To export a report from working instance:

- Reports -> Search for any reports -> expand -> Click on the edit left icon which says export -> Save it on your local machince.

To import a report to instance with issues:

- Reports -> On the Header Tile (black background) to the right corner you will see two options "Export Library | Import" -> Click on Import -> browse the report -> Check over Overwrite and click on rename -> Give a new name to your report as this we are importing just to overwrite the library and later you can delete this report -> Select the Target Users -> and click on Import - > Check Published -> Click Save.

Error accessing reports; Issue running reports; Unable to run reports; Please report the following error to your system administrator; Exception occurred while trying to fetch report with id; Exception occurred while trying to read report design; Scalar Parameter Name; , KBA , LOD-SF-LMS-PRD , VJDBC Setup or Connection Issues , LOD-SF-LMS , Learning Management System , Problem