SAP Knowledge Base Article - Public

2281515 - The apmComponentRequest notification template is not showing correct information

Symptom

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

The message triggered by apmComponentRequest Notification Template does not have the correct format as the Item title and Requested Times count are missing.

The correct format of received message should be as following:

RightFormat.PNG

Environment

SAP SuccessFactors Learning Management System (LMS) - All Supported Versions

Reproducing the Issue

  1. You have an Item which reaches the minimum requests for a schedule
  2. Run the Automatic Process Item Scheduling demand to generate the notification

Cause

For the example in this KBA, the missing information was due to incorrect values populated in the label value for German locale.

Resolution

  1. Navigate to References > Geography > Labels > Label ID  and search for notification.ApmComponentRequest.MessageText2
  2. German locale for Label shows the following: {0}, {1}, {2}, notification.ApmComponentRequest.MessageText1=Folgenden Weiterbildung hat die Mindestteilnehmeranzahl erreicht:
  3. The right one is the value for English locale: {0}, {1}, {2}, =={3}== ({4})
  4. If you copy this value to your German locale, the issue should be fixed.

locales.png

Keywords

apmComponentRequest, notification, format, notification template, Item Scheduling, Automatic Process , KBA , LOD-SF-LMS-NOT , Notifications , Problem

Product

SAP SuccessFactors Learning all versions