Symptom
"Add Student" button does not appear under My classes for some Classes
Environment
SAP SuccessFactors Learning
Reproducing the Issue
- Go to My Classes
- Go to Past Classes
- Select Class
- Go to Students tab
- Add student/Add User not visible
Cause
- If the Class is associated with any Purchasing Option then "Add User" option is not applicable for instructors.
- When there is a price and a cancellation policy, there is usually an Approval Process attached to the Item/Class.
- Instructors do not have the authority to approve requests and therefore they cannot add users to Class with a Purchasing Option other then "No Charge".
Resolution
- This is expected behavior.
- Instructor can add students to past or ongoing Classes when it is not associated with any cost. Instructors will not see the button for future Classes
- Please check the Item Purchasing Options: On the Item record >Purchasing tab > Purchasing Option should be set to "No Charge"
- The Class must either inherit the Item settings or must be set to "No Charge" as well on the Class record > Purchasing tab > Purchasing Option.
Note: Istructors can only search for and add active students to a class
Keywords
Add student, add users, Instructor, my classes, schedule offering, LMS, SF, SuccessFactors, Success, Factors, commerce, chargeback, charge-back, cost ,LRN-14564, purchasing, option, class , KBA , LOD-SF-LMS-INS , Instructors and My Classes , Problem
Product
SAP SuccessFactors Learning all versions