SAP Knowledge Base Article - Public

2281745 - SAP Lumira Desktop: An unexpected error occured while upgrading your story to the latest format.

Symptom

  • Attempting to modify an exiting story in a lumira file results in the error:

 

An unexpected error occured while upgrading your story to the latest format.

 2281745.png

 

  • Once teh error message is closed the Lumira Desktop Compose Room is blank

2281745-2.png

Environment

  • Lumira Desktop

Cause

  • Unknown issue with the .sapvi folder.

Resolution

  •  Delete the .sapvi folder found under your profile directory (%USERPROFILE%) and restart Lumira.

Keywords

blank empty white form screen lums , KBA , BI-LUM-DIS , Lumira Desktop/Discovery , BI-LUM-SRV , SAP Lumira Server , BI-LUM-OD , SAP Lumira Cloud , Problem

Product

SAP Lumira, desktop edition 1.0