Symptom
Reported connector failure with the following error:
com.plateausystems.connector.api.ConnectorException: Input file encoding is not supported. Please convert it to UTF-8 encoding and try again. Input File - <filename>.txt
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
- SAP SuccessFactors HCM Suite
- SAP SuccessFactors Learning Management System
Reproducing the Issue
- Note that the connector status is updated as Failure
- Select View Errors
- Error Reported: Input file encoding is not supported. Please convert it to UTF-8 encoding and try again. Input File - <filename>.txt
Cause
- File with wrong format UTF-8 was uploaded to ftp folder.
- LMS Connector unable to process the file
Resolution
To check the file imported is UTF-8, review the associated Scheduled Job from Provisioning and ensure the file generated is uploaded to the ftp in UFT-8 format.
Note: Reach out to your Implementation Partner regarding changes to Provisioning.
Keywords
SF, success factors, LMS, PLT, platform, BizX, biz x , KBA , LOD-SF-LMS-CON , Connectors , LOD-SF-PLT , Platform Foundational Capabilities , LOD-SF-PLT-PRV , Provisioning Changes , Problem