Symptom
- SAP Crystal Reports is crashing on "New Report" button clicked
- SAP Crystal Reports is crashing on File > New > Blank Report
- SAP Crystal Reports is crashing on File > New > Standard Report
- SAP Crystal Reports is crashing on Report Wizard
- All other functionalities work
- The error message is : "Crystal Reports is stopped working"
Environment
- SAP Crystal Reports 2011
- SAP Crystal Reports 2013
- SAP Crystal Reports 2016
Reproducing the Issue
- Start SAP Crystal Reports 2013
- Click "New Report" button or click "Report Wizard" link
Cause
The User's Home Share location specified in the following registry key:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\Favorites
is not accessible or with limited access.
Resolution
A workaround solution is to change the registry key to accessible location like "%USERPROFILE%\AppData\Local"
Keywords
shuts down, closes, collapsed , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem
Product
SAP Crystal Reports 2013