Symptom
- New Hire background check key is not being updated
- Received confirmation backgrounc check passed
- Work queue still showing pending in the work queue
Environment
- Onboarding
Resolution
- Create a ticket in the Support Portal with the following details for Support to investigate further:
- New Hire name
- Date Background Check passed
- Provide screenshot if available
Keywords
BackgroundCheck , KBA , LOD-SF-OBD , Onboarding , Problem
Product
SAP SuccessFactors Onboarding 1511 ; SAP SuccessFactors Onboarding 1602 ; SuccessFactors Onboarding 1508