SAP Knowledge Base Article - Public

2283430 - New Hire background check is not updated

Symptom

  • New Hire background check key is not being updated
  • Received confirmation backgrounc check passed
  • Work queue still showing pending in the work queue

 

Environment

  • Onboarding

Resolution

  • Create a ticket in the Support Portal with the following details for Support to investigate further:
    • New Hire name
    • Date Background Check passed
    • Provide screenshot if available

Keywords

BackgroundCheck , KBA , LOD-SF-OBD , Onboarding , Problem

Product

SAP SuccessFactors Onboarding 1511 ; SAP SuccessFactors Onboarding 1602 ; SuccessFactors Onboarding 1508