Symptom
- During an upgrade installation within BI 4.x, the following errors are returned:
- Assertion failure: A fatal error has occured which has caused the installer to quit. Please gather any %TEMP% and installer logs to present to your support personnel.
- Microsoft Visual C++ Runtime Library: Runtime error!
- Setup engine has stopped working
- The corresponding ErrorsAndWarnings.log (found under %TEMP% folder) contains the following:
Error: GetIEDURevMapAndDUFolders is using the install cache to build a map of DU revisions for a given install entry. This will not be reliable and may lead to incorrect results.
Error: Short du id no longer supported for ResolvedID: DufinalizationInfo.config
Error: Poco exception caught in File::list(vector<string>)
Error: Class name: class Poco::PathNotFoundException
Error: Display text: Path not found: \\?\C:\Program Files (x86)\SAP BusinessObjects\InstallData\InstallCache\dufinalizationinfo.config-4.0-core-nu
Error: Assert(revisionFolders.size() > 0) failed in file .\InstallStateMigrator.cpp line 106
Message:
No revisions found in cache for du: C:\Program Files (x86)\SAP BusinessObjects\InstallData\InstallCache\dufinalizationinfo.config-4.0-core-nu\
- After closing the installer, the Support Package or Patch is listed within Program and Features (or Add / Remove Programs)
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Environment
- SAP BusinessObjects Business Intelligence Platform 4.x
- Microsoft Windows Server
Keywords
BI 4.2, BI4.3 , KBA , biinst , emkba , BI-BIP-INS , Installation, Updates, Upgrade, Patching , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , BI-LUM-DIS , Lumira Desktop/Discovery , Problem
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