Symptom
- Certificate of completion notification is not listed in Email Summary Audit report of Learning
- Email Summary Audit report does not give correct results
Environment
Learning Management System
Reproducing the Issue
- Go to Users > Tools > Record Learning Financial
- Record learn item for user
- At last step click on Email button to trigger "Certificate of Completion" notification to user
- Run Email Summary Audit report for the same user and notice Certificate of Completion emails are not listed
Cause
Certificate of completion notification is not listed in Email Summary report becauase these notifications does not have log in our database.
Resolution
This is expected behavior as per current system design
Keywords
Certificate of completion notification, email summary audit report , KBA , LOD-SF-LMS , Learning Management System , How To
Product
SAP SuccessFactors Learning 1511