Symptom
- After logging to Central Manager Console, the System Configuration Wizard runs. The Welcome page is displayed for a split second and right after you get HTTP Status 500 error:
HTTP Status 500 - javax.servlet.ServletException: # { setupWizardBean.initializePlugins }: javax.faces.el.EvaluationException: java.lang.NullPointerException: while trying to invoke the method com.businessobjects.sdk.plugin.desktop.service.IService.getServiceHosts() of a null object returned from com.sap.sw.capacity.internal.CapacityMemoryRequirementChecker.getCMSService() - The pop-up window cannot be closed.
- There is no way to navigate to CMC Home or other CMC pages.
- Refreshing the browser page doesn't make the window disapear. The only way to close it is by closing the browser window and opening a new CMC window. However, the same error is displayed right away.
- Issue happens in Internet Explorer, Chrome and FireFox.
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Environment
- SAP BusinessObjects Business Intelligence platform 4.0/4.1
- Windows
Product
SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1
Keywords
javax, servlet, ServletException, Servlet Exception, EvaluationException, java.lang.NullPointerException, NullPointerException, , IService, getServiceHosts(), CapacityMemoryRequirementChecker, getCMSService() , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem
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