SAP Knowledge Base Article - Public

2285614 - Screen Is Stuck When Requesting Leave of Absence

Symptom

You are using Leave of Absence with Time Off but saving an absence is not possible because after clicking Submit. The page gets stuck on the Loading action.

Environment

SAP SuccessFactors Employee Central - Time Off

Reproducing the Issue

  1. Log into the instance as an admin user.
  2. Navigate to Employee Files
  3. Find an employee
  4. Click on Manage Time Off
  5. Request Time Off
  6. Select the Days and click Submit

You'll see the page keeps on Loading with no further action. The time off request does not get posted.

Cause

An incorrect Event-Reason, or no event-reason, is maintained for the time type.

Resolution

  1. Go to Admin Tools
  2. Select Time Off Structures/Manage Data
  3. Select Time Type and choose the particular time type
  4. Check the fields 'Leave of Absence Event Reason (Plan)' & 'Leave of Absence Event Reason (Return To Work)'
  5. Navigate to Admin Tools -> Manage Organisation, Pay and Job Structures.
  6. Select Event Reason and choose the event reason used for the time type. Either:
    • event-reason does not exist, or
    • event-reason is incorrectly maintained (incorrect spelling or ID), or
    • event does not match event-reason

Please correct the event-reason assigned to the time type and try to submit the request again.

For more details on setting up time type for Leave of Absence, please refer handbook Creating a Leave of Absence (LOA) Time Type

See Also

Creating a Leave of Absence (LOA) Time Type

Keywords

Time Off, Leave of Absence, LOA, Error, loading, stuck , KBA , LOD-SF-EC-TIM-ABS , Absence error's - Calculations, Deductions, TT&ET , Problem

Product

SAP SuccessFactors Employee Central all versions