Symptom
- User received blank notification when withdrew in scheudle offering
- Blank notification received by user when un-erolling from virtual session
Environment
Learning Management System
Reproducing the Issue
- Enroll in virtual classroom session
- user receive one schedule offering enrollment notificaiton and one VLE Registration Notification
- Un-enroll from virtual classroom session
- user receive one withdrawal notification and one blank notification
Cause
- The reason blank notificaiton is triggered to user is because "VLE Unregistration Notification Email Template" is blank.
- The above scenario holds true if user is receiving blank notificaiton after enrolling in a virtual session. In that case "VLE Registration Notification" template is blank.
Resolution
Please add the following to VLE_UNENROLLMENT template
- BODY
Dear <&STUD-NAME>,
<label key="notification.VleUnenrollment.MessageText1" arg0="<&VLE>"/>
<label key="notification.VleUnenrollment.MessageText2"/>
<label key="notification.VleUnenrollment.MessageText3" arg0="<&EVENT-ID>"/>
<label key="notification.VleUnenrollment.MessageText4" arg0="<&TITLE>"/>
<label key="notification.VleUnenrollment.MessageText5" arg0="<&SCHD-ID>"/>
<label key="notification.VleUnenrollment.MessageText6" arg0="<&SEG-NUM>"/>
<label key="notification.VleUnenrollment.MessageText7" arg0="<&START-TIME>"/>
<label key="notification.VleUnenrollment.MessageText8" arg0="<&END-TIME>"/>
<label key="notification.VleUnenrollment.MessageText9" arg0="<&INST-NAME>" arg1="<&INST-ID>"/>
<LOOP><label key="notification.VleUnenrollment.MessageText10" arg0="<&SESSION-DETAILS>"/></LOOP>
2. SUBJECT
<label key="notification.VleUnenrollment.Subject" arg0="<&VLE>" arg1="<&TITLE>"/>
Keywords
Blank notification, withdraw, schedule offering, unenrollment, virtual session , KBA , LOD-SF-LMS , Learning Management System , Problem