SAP Knowledge Base Article - Public

2285801 - Learning: Blank notification when un-enrolling in schedule offering

Symptom

  • User received blank notification when withdrew in scheudle offering
  • Blank notification received by user when un-erolling from virtual session 

 

 

Environment

Learning Management System 

Reproducing the Issue

  1. Enroll in virtual classroom session
  2. user receive one schedule offering enrollment notificaiton and one VLE Registration Notification
  3. Un-enroll from virtual classroom session
  4. user receive one withdrawal notification and one blank notification

Cause

  1. The reason blank notificaiton is triggered to user is because "VLE Unregistration Notification Email Template" is blank.
  2. The above scenario holds true if user is receiving blank notificaiton after enrolling in a virtual session. In that case "VLE Registration Notification" template is blank.

Resolution

Please add the following to VLE_UNENROLLMENT template

  1. BODY

Dear <&STUD-NAME>,
<label key="notification.VleUnenrollment.MessageText1" arg0="<&VLE>"/>
<label key="notification.VleUnenrollment.MessageText2"/>
<label key="notification.VleUnenrollment.MessageText3" arg0="<&EVENT-ID>"/>
<label key="notification.VleUnenrollment.MessageText4" arg0="<&TITLE>"/>
<label key="notification.VleUnenrollment.MessageText5" arg0="<&SCHD-ID>"/>
<label key="notification.VleUnenrollment.MessageText6" arg0="<&SEG-NUM>"/>
<label key="notification.VleUnenrollment.MessageText7" arg0="<&START-TIME>"/>
<label key="notification.VleUnenrollment.MessageText8" arg0="<&END-TIME>"/>
<label key="notification.VleUnenrollment.MessageText9" arg0="<&INST-NAME>" arg1="<&INST-ID>"/>
<LOOP><label key="notification.VleUnenrollment.MessageText10" arg0="<&SESSION-DETAILS>"/></LOOP>

2. SUBJECT

<label key="notification.VleUnenrollment.Subject" arg0="<&VLE>" arg1="<&TITLE>"/>

 

Keywords

Blank notification, withdraw, schedule offering, unenrollment, virtual session , KBA , LOD-SF-LMS , Learning Management System , Problem

Product

SAP SuccessFactors Learning 1511