SAP Knowledge Base Article - Public

2285904 - Chinese characters not working in ORD exports to PDF


When an ORD report is exported to PDF, any Chinese or certain other Unicode characters appear incorrectly.


  • SAP SuccessFactors HXM Suite
  • Report Canvas
  • Online Report Designer


Engineering are aware of the issue of Chinese characters being garbled in PDF exports.

In our application, the creation of Adobe Acrobat PDF files is handled via a 3rd party programming solution which we licence and which is embedded in our application.  The vendors are aware of the problem and are working towards fixing it.  Other Unicode languages are also affected.

When a fix is announced, immediately check the site functionality and raise a ticket with us if it is not working yet.


Unicode characters, chinese, ORD, report, PDF, export , KBA , LOD-SF-ANA , Analytics & Reporting (Ad Hoc, YouCalc, ORD) , Problem


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