Symptom
A candidate enters wrong value (PO Box) in Street Address field and upon clicking on "Next" and presented with warning message:
However, when clicking on OK and then on NEXT candidate can proceed even though the value is wrong.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SuccessFactors Onboarding 1.0
Reproducing the Issue
- Go to the Physical Address standard panel in New Employee Step
- Enter wrong value in Street Address field, e.g. Po BOX
- Click on Next, when the pop up appears click OK and then again NEXT
- You will move forward, the panel will accept the value.
Resolution
Federal_I9_PhysicalAddress panel is a standard panel and we can't just turn off the one validation. The Standard Panels are not configurable. You can create another one panel in panel designer without the one validation and configure it as per your needs.
Keywords
Federal_I9_PhysicalAddress, Onboarding, warning message, Street address, po box , KBA , LOD-SF-OBD-I9 , I9 Issues and requests for Onboarding , Problem
SAP Knowledge Base Article - Public