Symptom
When using the Item or Class ID to filter the report, it returns all approval processes regardless of my selection.
Environment
SAP SuccessFactors Learning
Reproducing the Issue
- Go to Learning Administration > Reports >
- Search for the Approval Status (CSV) report >
- Enter a filter, e.g., Item ID, Class ID, or External Learning Requests >
- Run the report >
- Notice that the report results are not filtered based on the submitted filter criteria.
Cause
The report is driven by the 'Request Type' checkboxes, which override the filter criteria. If you select a 'Request Type', the report will return all results for that request type, regardless of what is filled in the remaining filters.
This report does not work with the same logic as other LMS standard reports, where filters have an "AND" relationship, but rather an "OR" relationship.
Resolution
Please uncheck all 'Request Type' checkboxes when filtering the report by specific criteria (e.g., Item ID). The report will then return approvals for the specified criteria.
Keywords
approval, status, report, filters, request, data, lms, not working, item, class, external learning request, csv, learning , KBA , LOD-SF-LMS-REP , Reporting Data , LOD-SF-LMS-TAP , Approvals , How To
SAP Knowledge Base Article - Public