SAP Knowledge Base Article - Public

2286237 - RH_SFI_TRIGGER_ONBOARDING program terminates with the error “Unknown Username or Password”

Symptom

The standard program for transferring Employee Data from SAP ERP HCM to SuccessFactors Onboarding fails with the error “Unknown Username or Password”

“Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.”

Environment

  • Integration Add-On for SAP ERP HCM and SuccessFactors HCM Suite

Reproducing the Issue

The issue is reproduced using HCI as middleware.

Note: If you are using HCI, enable payload trace for the user under SRT_UTIL.

     1. Right Click on Users & Terminals & Request URI

add trace.png

    2. Set the payload trace level

 

Reproducing the issue:

  1. Log into SAP ERP HCM system.

  2. Goto tcode SE38

  3. Run the program RH_SFI_TRIGGER_ONBOARDING

  4. Check the SRT_UTIL for the error:

   pay load trace.png

CO_SFI_SE_SFSFONBOARDING_BEGIN.png

original xml.png

 error message.png


Don´t forget to turn off the trace afterwards, see above '2. Set the payload trace level': 
1. Payload trace => inactive
2. Save Configuration 

Cause

You have maintained wrong user name or password in the SAP ERP HCM system in the SPRO transaction for "Store Credentials for Transferring Onboarding Data to Secure Storage".

Resolution

The solution contains two sections:

Where do I get the credentials?

Where do I maintain the credentials?

Section 1: Where do I get the credentials?

  1. Goto provisioning account of your respective instance, which is connected to the SAP ERP HCM.
  2. Click on company settings.
  3. Search for “On/Offboarding settings”. Please take the credentials from the image shown below.

   Provisioning setting.png

Section 2: Where do I maintain the credentials?

  1. Goto tcode SPRO.

    spro tcode.png

        2. Now choose SAP Reference IMG.

    IMG.png

        3. Now navigate as follows Personnel Management -> Integration Add-On for SAP ERP HCM and SuccessFactors BizX -> Integration Scenario for Onboarding Data -> Basic Settings -> Store Credentials for Transferring Onboarding Data to             Secure Storage.

    path for cred.png

        4. Execute the same. In the screen shown below, maintain Company ID, user and password and save the same.

     HCM creds.png

Keywords

HRSFI_ONB_DATA_IMP , KBA , “unknown username or password” , PA-SFI-TM , Integration with SuccessFactors BizX Talent Management , LOD-SF-INT-HCI , Standard SF to 3rd Party CPI (HCI) Content , Problem

Product

integration add-on 3.0 for SAP ERP HCM and SAP SuccessFactors HCM Suite