SAP Knowledge Base Article - Preview

2286450 - Report does not refresh in Crystal Reports Viewer

Symptom

  • Unable to refresh reports in Crystal Reports Viewer.
  • When refreshing a report, it does not prompt for the parameters in Crystal Reports Viewer.
  • Reports opened from the SAP BusinessObjects BI Platform in Crystal Reports Viewer, does not display new data when refreshed.
  • When refreshing the same report in Crystal Reports designer, it prompts for the parameters and fetch new data, but not in Crystal Reports Viewer.
     
      
  • Note: Images and data in this SAP Knowledge Base Article is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

  • SAP Crystal Reports Viewer 2013
  • SAP Crystal Reports Viewer 2016
  • SAP Crystal Reports Viewer 2020 
            
  • SAP BusinessObjects Business Intelligence Platform 4.1
  • SAP BusinessObjects Business Intelligence Platform 4.2
  • SAP BusinessObjects Business Intelligence Platform 4.3

Product

SAP Crystal Reports viewer 2013 ; SAP Crystal Reports viewer 2016 ; SAP Crystal Reports viewer 2020

Keywords

CRV, CR Viewer, CRViewer, standalone CR Viewer , KBA , BI-RA-CRV , SAP Crystal Reports Viewer , Problem

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