SAP Knowledge Base Article - Public

2287005 - Configuration Changes in SuccessFactors Employee Central

Symptom

This KB article helps to identify various options for performing changes to Business Processes or other Configurations Changes for SuccessFactors Employee Central.

Environment

SAP SuccessFactors Employee Central

Resolution

Most configuration changes can be performed in the Admin Center UI and do not require engagement with Product Support; however, there are some changes requiring Provisioning access, thus it is necessary to leverage a SAP Implementation Partner or SAP Professional Services.

What changes can be performed via the Admin Center UI?

  • Certain Employee Central features can be configured/changed from the Admin Center UI and do not require Product Support engagement for carrying out changes in the intended configurations.  
  • Reference KB article 2274457.

What change requests are Out of Scope for Product Support and considered Implementation Requests? 

  • For any Implementation Request, SAP Professional Services or an SAP Implementation Partner should be engaged to ensure all Business Processes are fully understood/requirements are implemented as per your business requirements.
  • Implementation Requests are not supported by Product Support.
  • See KB article 2280229 - What is an Implementation Request in Employee Central? - for an explanation of Implementation Requests.

Handling Employee Central Implementation Requests

  • If you are a customer and need to implement new Business Processes or new/key features, engage with an SAP Implementation Partner/reach out to your Customer Success Manager/Customer Engagement Executive for help from SAP Professional Services.
  • Partners requiring support during implementation should reach out to the Partner Delivery Community. Reference KB article 2116056.

What changes cannot be performed from the Admin Center UI and requires further engagement from Product Support?

There are 2 types of changes which may need to happen in order to do proceed with any business process/configuration change:

  • KB article 2274552 - Employee Central Features which can be enabled by SAP SuccessFactors Product Support
  • KB article 2279959 - Configuration Changes that cannot be performed via Admin Center

See Also

Keywords

sf, success factors, EC, CCOR, Implementation, Enable Feature, config change, PDC, centre , KBA , LOD-SF-EC , Employee Central , How To

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Suite all versions